Caseworkers—regardless of program—use a common set of skills and practices in work with clients. While content of client interactions varies by program—child welfare, adult services, employment services, child support, mental health and others—processes can be remarkably similar. This section brings together training in skills that cross program lines.

Courses in this section can be used to train new workers or to update the knowledge and skills of experienced workers. Content can be adapted to the needs of a variety of organizations, including:

  • child welfare
  • probation
  • child support services
  • adult services
  • employment services
  • eligibility
  • workforce development
  • Tribal TANF
  • substance abuse
  • mental health

Related Training
Training in program-specific casework skills is described in other sections, especially child welfare, probation, adult services, Tribal TANF and employment services and welfare to work.










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